Refund & Return Policy

Introduction

At BioFizz Agritech Pvt. Ltd. (“we”, “our”, or “us”), we strive to ensure that our customers receive high-quality agricultural products in proper condition. This Refund & Return Policy outlines the terms under which returns, replacements, and refunds may be processed for purchases made through our website.

By placing an order on our Platform, you agree to the terms mentioned in this policy.

Returns Eligibility

Due to the nature of agricultural products, including crop protection solutions and plant nutrients, we accept returns only under specific conditions. A product will be eligible for return or replacement if it is delivered in a damaged condition, is defective, or if an incorrect product has been shipped.

To be eligible for a return, the product must be unused, unopened, and in its original packaging with all labels and seals intact. Requests for return must be raised within 48 hours of delivery along with proper proof such as images or videos clearly showing the issue.

Non-Returnable Items

Certain categories of products may not be eligible for return due to safety, regulatory, or usage concerns. These include opened or used products, items with tampered packaging, and products that have been stored improperly after delivery.

We reserve the right to reject any return request if the product does not meet the eligibility criteria mentioned above.

Return Process

To initiate a return, you must contact our support team with your order details and reason for return. Once your request is reviewed and approved, we will provide further instructions regarding the return or replacement process.

In some cases, we may arrange a reverse pickup, while in others, you may be required to ship the product back to us. The return method will depend on your location and the nature of the issue.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe.

In case of prepaid orders, the refund will be credited back through the same payment gateway. For Cash on Delivery (if applicable), refunds may be processed via bank transfer.

Shipping charges, if any, may not be refundable unless the return is due to an error from our side.

Replacement Policy

In cases where the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability. Our team will coordinate with you to ensure a smooth replacement process.

Order Cancellation

Orders can be canceled only before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted. In such cases, you may refer to the return policy after delivery.

Important Notes

As our products are related to agriculture and may require proper handling and usage, customers are advised to read product instructions carefully before use. We are not responsible for any issues arising due to improper usage, storage, or handling of the products after delivery.

Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Contact Us

For any queries related to returns, refunds, or cancellations, please contact us at:

BioFizz Agritech Pvt. Ltd.
Samraat Qubism 401, Pipeline Road, Nashik, Maharashtra, India
GSTIN: 27AAWCA5516C1ZL
Email: [Insert Official Email]
Phone: [Insert Phone Number]